Terms & Conditions

Replacement, Return & Refund Policy at Organic Oasis 🌿

At Organic Oasis, we are dedicated to maintaining the highest quality standards throughout our product production cycle, ensuring you receive only the best organic products! 🌱 Our replacement, return, and refund policies are designed to put you first, providing the best possible service.

Note: These policies apply only to purchases made on our official website, www.organicoasis.co.in. They do not apply to products purchased from offline stores or third-party platforms.

For any inquiries, feel free to contact us at 📞 9998968050 or email us at 📧 organicoasis.in@gmail.com within 7 days of delivery to initiate an exchange, return, or refund request.

 

🛒 Replacement, Return & Refund Policy

🌱 Replacement Policy:

We offer product replacements in the following cases:

  1. Damaged Products in Transit: If your product is damaged during delivery, please report it within 24 hours of receiving the item. 🚚💥
  2. Short Shelf Life: If the product has less than 50% shelf life remaining, report it within 24 hours of delivery. ⏳
  3. Quality Issues: If there is any quality concern, our internal quality control team will verify the issue after evaluating the product. 🔍

Important: The product must be returned to initiate a replacement. Without a return, a replacement will not be provided. 🔄

🚫 No Replacement in the Following Cases:

  • Expired Products: No replacements will be made for expired items. ⏳❌
  • Used Products: Used products are not eligible for replacement. 🛑

🔁 Return Policy:

  • Non-returnable Products: All products are delivered on a non-returnable basis.
  • Return Allowed Only for Incorrect/Damaged Products: Returns are allowed only if the product is incorrect or damaged during delivery. 📦🚨

💰 Refund Policy:

Refunds are available under the following conditions:

  1. Quality Issues or Order Cancellation by the Company.
  2. Refund Methods:
    • E-Vouchers/Gift Cards: Refunds can be processed as E-vouchers or gift cards, which can be used on your next purchase within the validity period. 🎁
    • Bank Account Transfer: Refunds to the customer’s bank account will be processed within 7-8 business days, subject to successful quality checks. 🏦

Please Note: Refunds will be processed only to the customer’s bank account. The name on the refund request must match the bank account holder's name. 🤝

  • No Cash Refunds for COD Orders. 🚫💵
  • Lost Shipments: Refunds will only be initiated once we physically receive the returned product. If the item is lost in transit after the customer self-ships it, no refund will be issued. 📦❌

Your satisfaction is our priority at Organic Oasis! 🌿 If you have any concerns, don't hesitate to reach out. We’re here to help you enjoy the best organic products! 🌟